Privacy Policy

Last Updated: February 20, 2025

Our Commitment to Your Privacy
At River Valley Remodelers, we are committed to protecting your privacy. This Privacy Statement explains how we collect, use, and safeguard your personal information when you use our Website, social media pages, or provide information offline.

  1. Information We Collect

   We collect the following types of information:

  • Personal Information:
    • When you submit the "submit your information" form, we collect your name, email address, phone number, and any other details you provide.
  • Automatically Collected Information:
    • We may collect technical data such as your IP address, browser type, and device information when you visit our Website.
  • We use cookies and similar tracking technologies to improve your experience. You can manage cookie preferences via your browser.
  1. How We Use Your Information

   We use your information to:

  • Respond to your inquiries and provide the services you request.
  • Communicate with you about our products and services.
  • If you have opted-in, send you marketing communications via telephone or text message.
  • Improve our Website and services.
  1. Sharing of Information
  • We do not sell your personal information to third parties.
  • However, we may share your information with:
    • Service Providers:
      • Third-party providers, such as Close (our telecommunications software), who assist us in operating our business. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
    • Business Partners:
      • For promotions or joint offerings, with your consent where required.
    • Legal Compliance:
      • If required by law or to protect our rights, we may disclose your information to authorities or other third parties.
  1. Data Security
  • We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
  • However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
  1. Data Retention and Transfer
  • We retain your information only as long as necessary for the purposes outlined here, unless required by law.
  • Data may be transferred to locations with differing data protection laws, and your submission consents to this.
  1. Your Rights

    You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of marketing communications at any time (see the Opt-Out Mechanism in the Terms and Conditions).
  • To exercise these rights, please contact us at 800-240-5675.
  • If you are in the European Economic Area, you may complain to your local data protection authority if you believe we unlawfully process your data.
  1. Children’s Privacy
  • We do not collect data from users under 18. If we learn such data was collected, we will deactivate accounts and delete the data.
  1. Cookies and Tracking Technologies
  • Our Website may use cookies to enhance your experience.
  • Cookies are small files stored on your device that help us understand how you use our Website.
  • You can manage your cookie preferences through your browser settings.
  1. Third-Party Links
  • Our Website may contain links to third-party websites.
  • We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

10. Updates to This Privacy Statement

  • We may update this Privacy Statement from time to time.
  • Any changes will be posted on this page with an updated "Last Updated" date.
  • Your continued use of the Website after such changes constitutes your acceptance of the new Privacy Statement.

11. Contact Us

   If you have any questions about this Privacy Statement or our privacy practices, please contact us at:

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